2025 Therap Pennsylvania Conference: Full Schedule

You will be able to validate your attendance (Check-In to sessions) using your personal schedule.

8:00am EDT

Registration

Thursday July 24, 2025 8:00am - 9:00am EDT

TBA

Thursday July 24, 2025 8:00am - 9:00am EDT
TBA

General

9:00am EDT

Plenary

Thursday July 24, 2025 9:00am - 10:00am EDT

Carnegie Ballroom

Therap Presenters

Nichole Washburn

Business Development Territory Manager, Therap Services

Started in the field: 2014Joined the Therap Team: 2023Accreditations: Master in Business Administrationhttps://www.linkedin.com/in/nichole-washburn-winne-mba-b64a30198Favorite Thing about Working for Therap: Therap has afforded me a new and exciting way to continue working with Human Service providers in a way that helps provide them solutions to their day-to-day challenges. Most Common Challenge you Help Customers Overcome: Helping providers recreate their internal ag... Read More →

Thursday July 24, 2025 9:00am - 10:00am EDT
Carnegie Ballroom

General

10:20am EDT

Creating an Intake Plan: Streamline your Referral Process from A-Z

Thursday July 24, 2025 10:20am - 11:10am EDT

Carnegie B

Walk through the steps involved in creating a solid intake plan, including Intake, Consents and Auths and Parent Portal Access.

Therap Presenters

Nichole Washburn

Business Development Territory Manager, Therap Services

Thursday July 24, 2025 10:20am - 11:10am EDT
Carnegie B

Admin/Access/Intake

10:20am EDT

Service Authorizations: How They Drive Your Billing and Down Line Reporting

Thursday July 24, 2025 10:20am - 11:10am EDT

Carnegie C

Learn to set up your service authorizations to ensure efficient downline functionality. From reporting to billing, we'll cover the thingsbyou need to know!

Therap Presenters

Kelley Galloway

Senior Support Specialist II, Therap Services

Started in the Field: 2012Joined the Therap Team: 2021Favorite Thing about Working for Therap: I love being able to meet with our users in person and see the different ways that they are using the system.Most Common Challenge you Help Customers Overcome: The most common challenge... Read More →

Marie Roland

Assistant Director of Support, Therap Services

Started in the field: 2005Joined the Therap Team: 2016Part of the following teams: Billing Multi-State/LAMP Product Team Quality AssuranceMost Memorable Therap Trip: Freeport, MaineFavorite Therap Tip/Trick: Business Intelligence is your friendFavorite Report: Billing Data Summar... Read More →

Thursday July 24, 2025 10:20am - 11:10am EDT
Carnegie C

Billing

10:20am EDT

Managing Data Collection: Identifying Which MODC is Best for Your Agency

Thursday July 24, 2025 10:20am - 11:10am EDT

Carnegie A

Compare and contrast Therap's various Method's of data collection to identify which is best for your agency.

Therap Presenters

Maria Massa

Senior Support Specialist, Therap Services

Started in the field: 2009Joined the Therap Team: 2022Favorite Thing about Working for Therap: Working with providers in several different states. Most Common Challenge you Help Customers Overcome: Remembering how to use the help and support site and all it has to offer. Favorite... Read More →

Jennifer Zorek

Senior Support Specialist, Therap Services

Started in the field: 2011Joined the Therap Team: 2023Favorite Thing about Working for Therap: My favorite thing about working at Therap is building meaningful relationships with new and existing providers in a variety of ways, both virtually and in person. I enjoy collaborating... Read More →

Thursday July 24, 2025 10:20am - 11:10am EDT
Carnegie A

Service Documentation

11:20am EDT

Where Does It Belong? Leveraging your Functionality for Efficient Document Management

Thursday July 24, 2025 11:20am - 12:10pm EDT

Carnegie B

Mapping out your document crosswalk and maximizing your file storage across the application

Therap Presenters

Benjamin Martin

Senior Support Specialist II, Therap Services

Started in the Field: 2006Joined the Therap Team: 2021Favorite Thing about Working for Therap: Meeting providers from all over the country providing a range of services to a vast range of individuals. Most Common Challenge you Help Customers Overcome: Navigating the internal challenges... Read More →

Jennifer Zorek

Senior Support Specialist, Therap Services

Thursday July 24, 2025 11:20am - 12:10pm EDT
Carnegie B

General

11:20am EDT

Preparing for the Daily MAR

Thursday July 24, 2025 11:20am - 12:10pm EDT

Carnegie A

Review the functionality of the Daily MAR and develop a plan for transitioning your staff to the new interface.

Therap Presenters

Maria Massa

Senior Support Specialist, Therap Services

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services

Started in the field: 2003Joined the Therap Team: 2016Accreditations:Favorite Thing about Working for Therap: Meeting new providers and assisting them to achieve their goal of going live with Therap!Favorite report: Health Care ReportFavorite Module: GER-General Event ReportMost... Read More →

Thursday July 24, 2025 11:20am - 12:10pm EDT
Carnegie A

Health/Medical

11:20am EDT

Compliance & QA: Making a Therap Audit Plan

Thursday July 24, 2025 11:20am - 12:10pm EDT

Carnegie C

Join us to learn about the importance of Quality Assurance plans and the revolving cycle of QA, and learn tips and tricks to creating your Therap Audit Plan.

Therap Presenters

Karen Niedermeier

Associate Director of Business Development, Therap Services

Started in the field: 1999Joined the Therap Team: 2015https://www.linkedin.com/in/karen-niedermeier/

Thursday July 24, 2025 11:20am - 12:10pm EDT
Carnegie C

Reporting

12:10pm EDT

Lunch

Thursday July 24, 2025 12:10pm - 1:00pm EDT

TBA

Thursday July 24, 2025 12:10pm - 1:00pm EDT
TBA

General

1:10pm EDT

Performance Based Contracting: Provider Panel

Thursday July 24, 2025 1:10pm - 2:00pm EDT

Carnegie B

Hear from providers in this interactive panel on their experience with PBC submission and how the use of Therap helps with data Aggregation to meet their reporting needs.

Therap Presenters

Nichole Washburn

Business Development Territory Manager, Therap Services

Thursday July 24, 2025 1:10pm - 2:00pm EDT
Carnegie B

General

1:10pm EDT

Therap Connect: Enhancing Health Documentation with Person Centered Data Smart Technology

Thursday July 24, 2025 1:10pm - 2:00pm EDT

Carnegie C

Discover Therap Connect's functionality and the Person Centered approach to improve health outcomes for the people you support.

Therap Presenters

Benjamin Martin

Senior Support Specialist II, Therap Services

Jennifer Zorek

Senior Support Specialist, Therap Services

Thursday July 24, 2025 1:10pm - 2:00pm EDT
Carnegie C

Health/Medical

1:10pm EDT

Incident Management and Tracking: Utilizing GERR to Monitor your EIM Reporting

Thursday July 24, 2025 1:10pm - 2:00pm EDT

Carnegie A

General Event Report (GER) workflow after submission and using the GER Resolution to document incident investigations.

Therap Presenters

Karen Niedermeier

Associate Director of Business Development, Therap Services

Started in the field: 1999Joined the Therap Team: 2015https://www.linkedin.com/in/karen-niedermeier/

Milagros “Mimi” Roché

Assistant Director of Support, Therap Services

Thursday July 24, 2025 1:10pm - 2:00pm EDT
Carnegie A

Service Documentation

2:10pm EDT

Continuous Innovation: Therap & Artificial Intelligence

Thursday July 24, 2025 2:10pm - 3:00pm EDT

Carnegie C

Artificial Intelligence is here! Come learn about how Therap is approaching and using this emergent technology, what we will and will not do with AI. We will review upcoming tools in Therap, including the QA Assistant and Auto Attendance. Participate in a discussion about AI today and tomorrow!

Therap Presenters

Karen Niedermeier

Associate Director of Business Development, Therap Services

Started in the field: 1999Joined the Therap Team: 2015https://www.linkedin.com/in/karen-niedermeier/

Marie Roland

Assistant Director of Support, Therap Services

Thursday July 24, 2025 2:10pm - 3:00pm EDT
Carnegie C

General

2:10pm EDT

Priority List: Managing Participant Movement Across the Agency

Thursday July 24, 2025 2:10pm - 3:00pm EDT

Carnegie A

Deep Dive into the Priority List module to learn how to manage referral tracking, and other movement or stage based individual tracking.

Therap Presenters

Maria Massa

Senior Support Specialist, Therap Services

Jennifer Zorek

Senior Support Specialist, Therap Services

Thursday July 24, 2025 2:10pm - 3:00pm EDT
Carnegie A

Reporting

2:10pm EDT

Data Aggregation and Your Documentation: Utilizing the Questionnaire to Enhance Data Analysis

Thursday July 24, 2025 2:10pm - 3:00pm EDT

Carnegie B

Learn the functionality of the Questionnaire, the modules it can be utilized in, and the data aggregation possibilities.

Therap Presenters

Nichole Washburn

Business Development Territory Manager, Therap Services

Thursday July 24, 2025 2:10pm - 3:00pm EDT
Carnegie B

Service Documentation

3:10pm EDT

Positive Change Management: Navigating Change in Evolving Regulatory Environments

Thursday July 24, 2025 3:10pm - 4:00pm EDT

Carnegie A

Discuss how to approach change management in your agency, from new processes to new Therap functionality, during times of industry change.

Therap Presenters

Nichole Washburn

Business Development Territory Manager, Therap Services

Thursday July 24, 2025 3:10pm - 4:00pm EDT
Carnegie A

Admin/Access/Intake

3:10pm EDT

Tips, Tricks and Best Practices for Billing in Therap

Thursday July 24, 2025 3:10pm - 4:00pm EDT

Carnegie C

Uncover some of Therap's hidden gems to enhance the billing experience. Discuss best practices during implementation, then how to maintain these for ongoing success.

Therap Presenters